Remote Automotive Customer Service Agent (Dealer Assistance) (39)

About the RoleRole: Full time | Remote - Ohio residentsIf you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.Pay TransparencyThis position starts at $13 per hour.What to ExpectAs a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.Why apply:Work from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development opportunitiesYou need:Computer, typing and phone skillsInterpersonal skillsDetail orientedHigh-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cableSee Skills for Success belowTasks:Provide fantastic service over the phoneUse your computer skills to:Research requests related to profile assistanceTrack vehicle shipments and vehicle ordersAssist with car warrantiesEscalate critical ordersOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills for SuccessRequired SkillsComputer, typing and phone skillsCan speak and type proficiently at the same timeAble to problem-solve, act as a consultant and resolve customer issuesSolid work ethic, able to meet deadlinesExcellent organizational and interpersonal skills, strong attention to?detailEligibility RequirementsHigh school diploma or equivalentTwo or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)ScheduleTraining(requires 100% attendance):First four weeks - instructor-led:8 hours / dayBetween 8 a.m. and 5:30 p.m. Eastern timeMonday - FridayNext four weeks - hands-on calls:Scheduled during hours of operation:Between 8 a.m. and 8 p.m. Eastern timeMonday - FridayWork schedule:Able to work shifts between 8 a.m. and 8 p.m. Eastern timeMonday - FridayNo weekends!Nice to HaveDegree in a relevant or related fieldExperience in the automotive industryRemote Work RequirementsOhio residentSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote ExperienceWondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: )Why Join Our Morley FamilyAt Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here t