Product Business Analyst P&C

Crum & Forster Company OverviewCrum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.Job DescriptionCrum & Forster is seeking an experienced Product Business Analyst to join our Executive Lines team. In this role, you will support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines. You will work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements and ensure delivered solutions meet business expectations through effective User Acceptance Testing.The ideal candidate for this role:Has 3+ years of experience as a Business Analyst, Product Business Analyst, or similar role within the property & casualty insurance industry, preferably Executive Lines.Collaborates closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior.Reviews delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations.Identifies, documents, and tracks UAT defects, working with development teams to prioritize fixes and validate resolutions.Supports go-live readiness, including business sign-off, documentation, and post-implementation validation.Manages competing testing priorities across multiple initiatives, releases, or products.Can communicate ideas in both technical and user-friendly language.Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development.Has a strong attention to detail and identifies opportunities for requirement reuse, standardization, and optimization across products.Has excellent listening and communication skills, both verbal and written. Can successfully juggle competing priorities at the same time. What you will do:Business Analysis & Product SupportPartner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation.Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development.Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects.Identify, define, and document recommendations and requirements for new product solutions and enhancements.Identify opportunities for requirement reuse, process improvement, and product optimization.User Acceptance Testing (UAT)Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases.Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows.Coordinate testing efforts with business users and cross-functional teams.Log, track, and validate resolution of defects, ensuring issues are resolved prior to release.Provide clear communication on testing status, risks, and results.Collaboration & DeliveryManage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines.Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction.Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed.QualificationsRequired - Experience working in insurance industry – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk)A bachelors degree and 3+ years of experienceStrong organizational and analytical skillsHigh degree of accuracy and attention to detailProficient in Microsoft Office SuiteAbility to work independently with moderate supervision Ability to thrive in a fast paced, deadl