Customer Support Specialist (Spanish speaking)

About MacroActive MacroActive is a high-growth SaaS company in the health, fitness, and nutrition space. We build apps and digital platforms used by fitness trainers, nutritionists, and coaches all over the world. Many of our customers generate millions in revenue using our software. Our business model is simple. We only succeed when our customers succeed. That means our engineering team plays a critical role in delivering a reliable, scalable, high-performing platform that people trust with their livelihoods.   Summary We are seeking a Customer Support Specialist who is fluent in Spanish to join our dynamic team based in South America. This role is vital in ensuring our Spanish-speaking clients receive exceptional service and support, helping them maximise the value of our platform and achieve their health objectives. Responsibilities Provide exceptional customer service and support to Spanish-speaking clients via phone, email, and chat. Respond to member inquiries related to subscriptions, billing, platform usage, and general support requests. Handle fitness and nutrition-related questions with an intermediate level of knowledge, escalating more complex cases when needed. Support trainers by relaying member feedback and helping resolve routine requests on their behalf. Spot recurring issues and suggest process improvements when relevant. Collaborate with the team to ensure consistent, high-quality member support. Fluent in Spanish and English, both written and spoken. Required Skills & Experience: Previous experience in Customer Support/Member Support roles. Strong written communication skills (Spanish required). Intermediate knowledge of nutrition and fitness principles. Ability to explain fitness and nutrition concepts clearly and simply. Strong problem-solving skills and attention to detail. Ability to prioritise and manage multiple conversations efficiently. Team-oriented mindset. If you are passionate about helping others succeed and thrive in a fast-paced environment, we invite you to bring your expertise to MacroActive. Join us in making a difference—apply today to become part of our innovative team! Job Type: Independant Contractor  Benefits: Flexible schedule Work from home Work Location: Remote (South America Time Zone preferred)

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