Client Support Specialist

About the Role   Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.  This is primarily a voice-based role, with additional responsibilities that include handling emails as needed Responsibilities   Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction    Success Factors   Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. High Accountability – We value people who hold themselves to high standards and consistently deliver results.   Qualifications