Air Travel Concierge

At Cranky Concierge, we strive to be the most useful and worry-free travel service available for travelers. We use our superior industry knowledge to book travel, monitor for issues, and intervene when things go wrong.  We specialize in providing travel assistance and the Concierge's primary responsibility is to help people if something goes wrong during the hours that the travel planning office is closed. Shift Timings We’re looking for someone with availability to cover at least two of the below Weekday Overnight and/or Weekend Daytime shifts on a regular basis. There will also be opportunities to pick up additional shifts in line with operational needs and to provide cover for other team members.  Weekday Overnights Tuesday – 7pm to 3am New York Time Wednesday – 7pm to 3am New York Time Thursday – 7pm to 3am New York Time Friday – 7pm to 3am New York Time (These shifts are at an ideal time if you’re based in Australia, New Zealand, South East Asia or East Asia.) Weekend Daytimes Saturday – 10am to 8pm New York Time Sunday – 10am to 8pm New York Time We’re looking for someone passionate about helping stranded travelers get where they need to go. You enjoy working with people, understanding, and anticipating what they need, even if they aren't entirely sure themselves! Compensation: Hourly rate commensurate with experience and location.  Job Responsibilities Concierges are on duty to answer any urgent questions and help travelers who are stuck overnight.  Email and phone systems are programmed to alert if there's a problem, but other notifications may come in. Some urgent questions may require a simple response or update (such as a slight delay with no impact on plans). Others may involve finding new flight options for cancellations and missed connections. This will often be done in the Sabre GDS. Available to answer urgent phone calls and provide help if needed (sometimes, those calls to the urgent line aren't all that urgent!). Prepare and s

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