Account Growth Lead (Delivery + Sales) – Existing Accounts

Who we are:Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are the AI technology solutions provider-of-choice to 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of clean and optimized digital data to all industries. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms.Our global workforce includes over 3,000 employees in the United States, Canada, United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany. We’re poised for a period of explosive growth over the next few years.About the RoleWe are seeking a senior account leader who can drive growth within existing enterprise accounts while ensuring strong delivery execution and customer success. This role owns a $10M+ portfolio and is responsible for 20–50% year-over-year growth through structured upsell and cross-sell strategies, while maintaining high client satisfaction and retention.Key ResponsibilitiesOwn and grow assigned enterprise accounts with clear revenue and margin targetsEnsure successful delivery outcomes and high customer satisfactionIdentify expansion opportunities aligned to client business prioritiesDrive structured account planning, pipeline development, and forecastingPartner with delivery leadership to ensure performance, quality, and retentionImprove Net Revenue Retention (NRR) and long-term account valueRequirements8+ years in enterprise sales, account management, or customer success within IT services, AI, data, or digital transformationProven experience managing a $10M+ account portfolioDemonstrated 20–50% YoY growth in existing accounts via upsell and cross-sellStrong background in both delivery oversight and commercial expansionExperience managing executive stakeholders (VP/SVP/C-level)Strong contract negotiation, SOW structuring, and revenue forecasting skillsAbility to build multi-threaded relationships across business and technical teamsPlease be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at [email protected] and consider reporting it to the FTC at ReportFraud.ftc.gov.Originally posted on Himalayas